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It's great, and really does everything I need it to do.
Tiffany Albert
Fusion Spa
New York
We are confident that every interaction you have with our distinguished support team will be a positive experience. We always welcome your feedback. Please complete the evaluation form below and share with us any additional thoughts
or suggestions regarding your recent support experience.
* Technician's Name:
* Company Name:
Your Name:
* Phone Number:
-
-
ext
Your e-mail address:
* denotes required information
1. Did your technician offer his or her name before beginning the call?
Yes
No
N/A
2. Did your technician assist you in a friendly and professional manner?
Yes
No
N/A
3. Was your technician able to determine your problem in a logical manner?
Yes
No
N/A
4. Did your technician seem knowledgeable of your problem and able to offer an efficient solution?
Yes
No
N/A
5. Was the information presented to you in a clear and understandable way?
Yes
No
N/A
6. Was your technician able to solve your problem during your initial call?
Yes
No
N/A
If No, did he or she follow up with you in a timely manner?
Yes
No
N/A
7. Did your technician seem focused on assisting you and able to help you solve your problem in a caring and responsible manner?
Yes
No
N/A
8. Did your technician seem willing to help you, or offer other resources if he or she was unable to provide a solution to your problem?
Yes
No
N/A
9. Were you satisfied with the support provided by your technician?
Yes
No
N/A
Please add any additional comments, questions or suggestions below:
